Kevin Milne

Consumer relations are a significant part of running a successful business. However, some retailers fail to understand this and can cross the line when dealing with their customers.

When something seems simply too good to be true, it usually is. If you receive a text message from an unknown source with an offer to get rich quick, you’re likely being “had”.

Last week I went to a lawyer for advice, but was shocked to find out what it would cost me. I am a beneficiary and there is no way I could pay the sort of money he expected me to pay. I thought I’d be able to get some legal aid. Can you give me […]

Sort the facts from fiction when it comes to bank safety.

What happens if the dealer selling clothes on your behalf "does a runner".

Insurance pay-out logic can be confusing to understand.

The taxi stops, you check the meter and dig for the $20 note. Then, before you can say, “Keep the change,” the driver taps the meter a couple of times and the fare’s gone up to $24. How can that be? To work out how your final fare is calculated you need to understand flag […]

I love a hot espresso, but so often they aren’t hot to my mind. It drives me mad, but complaining is difficult, as it’s so subjective. Is there a way of telling if a coffee isn’t hot enough? And if a coffee isn’t hot enough for me, can I send it back for a hotter […]

Just how much should the price ticket have to tell you?

I bought some Christmas gifts from an overseas online store. Most arrived in time for Christmas, but one didn’t. Do I have to pay for it? I told them it was a Christmas gift and they said the goods should arrive between 12 and 15 days. That would have made it by Christmas. But they […]